Saturday, January 27, 2007

Pizza Hut - Nicholasville, KY

The Pizza Hut lunch buffet is a wonderful concept. But turns out the idea is easier to implement than the actual running of a restaurant. During one sumer day last year, members of the Tip O Da Day Labs went undercover into an unassuming restaurant in Pizza Hut's home state. They had everything you would expect from a place that sold pizza. Lots of yummy, piping hot pizza. However they were severely lacking in things you would expect from a restaurant. After being rudely shown our seat we went up to grab some pizza off the buffet, only to find that there were no plates (or bowls for that matter). Luckily our opps team was made just of guys, so we quickly realized we could just eat it like we would have home, just pick up the piece and eat it with our hands. But one thing you do need is napkins. No utensils with their convent napkin wrapper were given to us. So one member of our team, to protect our true identities we'll call him "Fowler". So Fowler went up and found their napkin stash and grabbed a couple for the team. Into about our second piece of pizza the waitress comes up and asks what we would like to drink. I kindly ask "Can I get a root beer?" "NO", um ok. "Can I get a Pepsi then??" Needless to say we were excited when the five bowls were brought out, we beat a couple of kids to the buffet to grab em, cause you just eat a salad with only a napkin.

This same level of service continued and just to top it all off, it was so cold in there that there was condensation dripping from the air-conditioner. There were many other details I could go into, such as getting our own refills at a sit down restaurant, but I think you get the point. We took the phone based customer survey printed on the receipt. And after 13 minutes of automated questions, none of which actually asked if we actually had silver-wear, they were more concerned with the cleanliness of the parking lot. I finally got to talk to a person, and she was speechless for a few seconds after I told our story. We got a free pizza out of the deal, but I just don't know where I'm going to use it.

I wish any part of this story were hyperbole or exaggerated, but its not. The Pizza Hut in Nicholasville, KY is actually the site of the worst restaurant service ever!

1 comment:

  1. This is a great story; one that is best told in person to get the full effect. But Pete, you have done a good job sharing it here. It makes me smile just to think about it.