Congratulations, American Airlines, for earning the absolute lowest rating possible for your shockingly horrible service! (Three strikes, you're out.) We "award" American Airlines this "destigious" award for a variety of reasons. First, strike one, poor treatment of baggage. I was flying to Texas for a shoot, and carried my HD camera on with me, but of course, had to gate check it, where I thought it would be more safely treated. Upon re-arrival in Lexington, my lens had been forcibly jostled off the camera and was left opened up for scratches or damage. It will need to be sent back for cleaning and possible repair. Of course I was frustrated and annoyed, but figured these things happen, so wanted to call Customer Service. Here comes strike two. AA does not publish ANY phone number for customer service. It's basically saying "we do NOT want to talk to you, and we expect you will have problems." Niiiice. So, you have to fill out a clunky web-based email form, which I did, and received a prompt auto-reply. Strike three: a week later, no reply. Even in my spam. Nothing. Not a word. Strike four: I finally decided to call the one number they did list--for "returns and refunds" which was a pay call, not toll free. When I did call, I went through nearly 10 minutes of informational messages, and heard them repeat my ticket number approximately 8 times, only to finally reach the coveted "press 0 for an operator," which I did. But, the phone rang once and said everyone was busy, and hung up on me! So, I find myself completely unable to discuss the matter with anyone, and when using their only method available to communicate, they still won't respond. Aside from not giving you nuts on the plane, American Airlines' blatant disregard for customer service and mankind in general not only places them in the mile-high, three-strike club, it also literally makes me wonder how they're still in business.